FAQ

How long does it take for me to receive my order after it is placed?

Please allow us 7-10 business (max) days to receive an order, but it can arrive as soon as 2 days depending on the state it is being delivered. A tracking number will be provided to you via Paypal email.
Can I blow dry my Pretty Luxx Extensions?

Yes you can blow dry your PRETTY LUXX extensions but, as you may know applying a lot of heat can not only damage your natural hair but your extensions as well. Please limit the amount of heat you apply to your extensions. The preferred method for drying Pretty Luxx hair is to let it air dry or sit under an over head dyer. If you do happen to blow dry, blow dry the extensions until they are damp and then finish blow drying the hair completely on cool setting.
Do you offer overnight/expedited shipping?

Expedited shipping is offered occasionally. If that option is available at checkout then feel free to select faster shipping. Please select expedited shipping at check out when you place your order. We do not send invoices to upgrade from standard to express shipping. If the expedited shipping option isn't available at checkout it is unavailable.
What color are the Pretty Luxx Extensions?

Pretty Luxx Hair color will range between a natural 1b and 2 (sometimes lighter). It does not come in black. If you want it Black/Jet black it has to be dyed or a semi permanent has to be applied to darken the hair to black. Our product is 100% human hair and each individual piece comes from a single donor, we can not guarantee hair color.. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please advise we do not offer refunds for color change.
Can Pretty Luxx Extensions be dyed?

Pretty Luxx extensions are 100% Human Hair therefore it can be bleached, rinsed, dyed all different shades and hues of blondes, browns, reds, even fruity colored tones such as purple, blue and pink (it is STRONGLY SUGGESTED that a licensed professional color it for you.
What if I receive my order and it is incomplete?

Email us at prettyluxxcosmetics@gmail.com subject the email URGENT MISSING PARTS
Do I have the option to "Pick up" my order in person if I order online?

Yes, please contact prettyluxxcosmeticsx@gmail.com for pick up options prior to placing your online order.
How often can I wash my Pretty Luxx Extensions?

You Can wash your Pretty Luxx extensions as often as you like. I suggest you cleanse the hair once a week to every two weeks with sulfate free products to keep the hair silky, nourished, soft and manageable. Avoid using tea tree and mint shampoos as they can cause your extensions to matte when shampooing. Try to use products designed to detangle and moisturize, smooth, shine and protect against split ends.